Frequently Asked Questions
Answers to our most common questions.
Are Veloura diamonds ethically sourced?
Yes. Every diamond and gemstone is responsibly sourced with full traceability. We are Responsible Jewellery Council certified.
Can I customize a piece?
Many pieces can be customized with different metals, chain lengths, and stone options. Contact our concierge for bespoke requests.
Do you offer ring resizing?
Complimentary resizing is available within 90 days of purchase for eligible ring styles. Visit any Veloura boutique or contact us.
What is included with my purchase?
Every piece arrives in exclusive Veloura packaging with a certificate of authenticity, care guide, and lifetime warranty card.
How do I track my order?
You will receive a tracking number via email once your order ships. You can also view order status in your account.